Your pet won’t go hungry! BNETA Smart Feeders feature a Dual Power Supply system. If there is a load-shedding block or power failure, the feeder automatically switches over to its backup battery supply. Pre-scheduled feeding times are saved locally on the device’s internal memory, meaning it will continue to dispense food on time even without a Wi-Fi connection.

Note: Remote manual feeding via the app will be unavailable until Wi-Fi is restored.

Pet Water Fountains (W1, W2, W4, W7): To keep water fresh and protect the pump motor from hair or debris, filters should be replaced every 2 to 4 weeks depending on the number of pets using it.

Smart Feeders: The fresh-keeping desiccant packs located inside the lid should be replaced once a month to prevent moisture build-up and keep kibble crunchy.

Standard models like the F14-L, F14-W, and F1-D are strictly designed for dry kibble (recommended size between 2mm-15mm (refer to user manual) provided with the applicable model) to prevent internal jamming. If you need to feed wet food, you should use our dedicated BNETA Pet Automatic Wet Food Battery Feeder (F26), which uses specialized compartment trays.

This is almost always caused by kibble size or moisture. BNETA feeders are calibrated for standard dry kibble between 2mm-15mm (refer to user manual) in diameter.

• Avoid irregularly shaped, oversized, or highly oily freeze-dried kibble, which can clump together.
• Maintenance Tip: Overfilling the hopper creates excessive downward weight on the dispensing wheel. Keep the hopper filled to about 75% capacity, and routinely wipe down the internal rotor channel with a dry microfibre cloth to clear out kibble dust and oil buildup.

Smartphone background restrictions often interrupt the initial pairing handshake.

• Make sure you grant the BNETA IoT full permissions for Location Services (GPS) and Bluetooth in your phone settings while pairing. If your phone is connected to multiple devices already, please disconnect them to ensure a smooth pairing process.
• If pairing fails repeatedly, locate the physical reset button, hold it down until you hear a beep or see the indicator light flash rapidly, and try again.

This usually happens if the feeder’s connection to your router is interrupted or timed out.

• Signal Strength: Smart feeders are often placed low to the ground or tucked into corners where Wi-Fi signals can be blocked by furniture or walls. Check the signal strength in the app; if it’s below 60%, try moving the feeder closer to your router.
• IP Conflicts: If your home experienced a brief power fluctuation, your router may have assigned the feeder’s IP address to another device. Power cycle the feeder by unplugging the power cable, removing the backup batteries for 10 seconds, and plugging it back in to force it to reconnect.

Video streaming requires a much higher upload speed than simple feeding schedules.

• Ensure your home internet has an upload speed of at least 2–4 Mbps.
• In the live camera view within the app, you can switch the video quality from HD (High Definition) to SD (Standard Definition). This reduces data consumption and provides a much smoother stream on slower networks.
• Audio Tip: Ensure you have granted the app permission to access your smartphone’s microphone in your phone’s main settings menu if you wish to use the two-way talk feature.

1. Have your family member download the app and create their own account.
2. On the primary phone, open the feeder settings, select “Share Device,” and enter their registered email address.
3. They will receive an invitation to control the feeder and view the camera stream instantly.

Standard models support one primary custom voice recording (up to 10 seconds) that plays automatically right before a meal is dispensed. If you want to change it for a specific routine, you must record a new one, which will overwrite the previous clip.

A noisy pump is almost never broken; it is usually telling you one of two things:

• Low Water Level: If the water level drops below the minimum threshold, the pump will draw in air bubbles, creating a loud humming or sucking noise. Fill the reservoir to the max line immediately.
• Debris Blockage: Even with a filter, pet hair and slime can bypass the outer casing and wrap around the internal magnetic impeller.
• The Fix: Unplug the fountain, take the pump completely apart (pull off the front cover and slide out the little plastic propeller), and rinse it under warm running water. Removing trapped hair will instantly restore quiet operation.

The Parking Monitor ensures your car is recorded even when parked and turned off. If the camera detects an impact or motion, it wakes up and records. To use this feature without draining your car’s main battery, you must install the Hardwire Kit, which wires directly into your vehicle’s fuse box and safely manages voltage.

Because dash cams constantly overwrite video loops, they require high-endurance memory cards. We recommend using a Class 10, U3 High-Endurance MicroSD card (up to the maximum capacity stated in your manual). Standard SD cards will degrade quickly under continuous write cycles and cause recording errors.

Yes, BNETA dash cams utilize Loop Recording, meaning they automatically overwrite the oldest video clip when the MicroSD card runs out of space. However, if your card is “full,” it is almost always because the G-Sensor (Gravity Sensor) sensitivity is set too high.

• The G-Sensor automatically locks and protects video files when it detects a sudden impact or crash, preventing them from being overwritten.
• If you drive over severe potholes, speed bumps, or rough gravel roads with a highly sensitive G-Sensor, the camera mistakes these vibrations for collisions. Over time, these locked “Emergency” files fill up the entire memory card.
• The Fix: Go into the dash cam settings menu and change the G-Sensor sensitivity to Low. Then, manually format the memory card within the camera settings to clear out the old accumulated locked files.

BNETA dash cams are built with automotive-grade internal components engineered to handle standard cabin temperatures. However, parking your vehicle directly under the baking sun with all windows rolled up can cause cabin temperatures to spike well beyond normal thresholds.

Tip: If you park in an open, unshaded parking lot for extended hours during a heatwave, we recommend pulling the dash cam off its slide-in mount and sliding it into your glove compartment out of direct sunlight. This protects the lens optics and preserves the long-term health of the internal battery.

Yes, all BNETA dash cams feature an internal microphone that records cabin audio by default alongside the video. If you prefer strict privacy during personal conversations or phone calls:

• You can turn audio recording off permanently via the system settings menu in the app or on the device screen.

Our smart scales utilize Bioelectrical Impedance Analysis (BIA) technology. When you step onto the scale barefoot, a safe, unnoticeable, low-level electrical current passes through your lower body. Because fat, muscle, and water resist electricity differently, the scale accurately calculates your body fat percentage, muscle mass, BMI, and metabolic age.

Yes! BNETA Smart Scales support unlimited user registration via the app. The scale is intelligent enough to automatically detect and assign the data to the correct profile based on previous weight metrics when a user steps on it.

The scale requires a direct, closed loop to measure body composition using Bioelectrical Impedance Analysis (BIA). If you are only seeing your weight, check the following:

• Are you barefoot? The scale cannot pass a BIA current through socks, shoes, or stockings. You must step onto the metal/conductive glass plates completely barefoot.
• Are your feet too dry? Extremely dry skin acts as an electrical insulator. Wipe your feet with a slightly damp cloth before stepping onto the scale to improve conductivity.
• Did you step off too quickly? Wait until the LED display stabilizes and the data transmission animation finishes before stepping down.

No! BNETA scales feature Offline Weighing Storage. Thanks to our High Reliability Link System (HRLS), if your phone is off, in another room, or out of battery, the scale will silently record your weight and composition metrics locally in its internal memory. The next time your phone connects to the scale via Bluetooth, all stored data will automatically upload and map to the correct user account.

The Feelfit App allows unlimited user profile registrations. The system utilizes intelligent automatic user detection based on historical data. If you and a family member have distinctly different body metrics, the scale recognizes who is standing on it and routes the data to the correct profile.

Note: If two family members are exceptionally close in weight and body composition, the app may prompt you on your dashboard to manually select and confirm which user profile the new data belongs to.

This is completely normal and is a reflection of your body’s changing hydration status, not a flaw in the scale. BIA technology is highly sensitive to the fluid levels in your tissues.

• Your weight, body water percentage, and body fat calculations can shift after eating a large meal, drinking water, working out, or sitting in a sauna.
• Best Practice: For the most accurate tracking, weigh yourself once a day, at the exact same time—ideally first thing in the morning, barefoot, after using the bathroom and before consuming any food or liquids.

Yes. The Feelfit app is designed to be highly collaborative. You can set it to automatically sync your 13 key health metrics (such as BMI, Visceral Fat, and Muscle Mass) directly into third-party ecosystems including Apple Health, Google Fit, and the Fitbit App. This integration can be activated via the app settings menu.

These are standard hardware indicators built into BNETA’s Ultra Durable Weighing System (UDWS):

• “Lo”: The 3 or 4 AAA batteries are running low on voltage and need to be replaced. Always replace them with brand-new alkaline batteries.
• “Err” / “Overload”: The scale has exceeded its maximum weight limit threshold of 180kg, or the sensors are experiencing temporary uneven pressure.

Pacemakers/Internal Medical Devices: Anyone with an internal cardiac pacemaker, defibrillator, or other implanted electronic medical device should not use the smart features of this scale. The tiny electrical pulse sent during BIA testing could potentially interfere with the operation of these devices.

Pregnancy: While the low current is perfectly safe, body composition calculations (like body fat and water retention) will not be accurate due to the natural fluid shifts during pregnancy. If pregnant, you should consult your doctor, or use the scale purely for standard weight tracking.

To protect the 4 conductive aluminium alloy sectors and the tempered glass finish:

• Wipe the surface down with a damp microfibre cloth. Avoid using harsh chemical detergents or abrasive scrubbers that can scratch the conductive film.
• Storage Tip: Always place the scale on a flat, hard, and even floor surface (like tile or hardwood). Do not place it on carpets or rugs, as soft surfaces absorb downward force and cause the scale to register inaccurate, lower weights.