Tineco Warranty Terms & Conditions
Limited Warranty
- BNETA International (the “Company”) warrants to the original end-user purchaser that the Tineco appliance hardware product (the “Product”) will be free from defects in materials and workmanship under normal use for a period of 24 months from the date of purchase (“Warranty Period”). Note: Motorized accessories and batteries purchased separately as standalone items carry a 12-month warranty.
- This warranty is non-transferable and applies only to the original purchaser who acquired the Product from an authorized Tineco reseller or distributor.
What is Covered:
- During the Warranty Period, and subject to the conditions below, Tineco or its authorized regional service center will, at its sole discretion:
- Repair the defective Product at no charge;
- Replace the Product with a new or factory-refurbished unit of equivalent or better performance; or
- Refund the original purchase price if repair or replacement is determined not to be viable or possible.
- Any replacement parts or Products will be covered for the remainder of the original Warranty Period or for 90 days, whichever is longer.
What is Not Covered (Exclusions):
- Products damaged by careless operation, misuse, abuse, or a distinct lack of basic maintenance (such as failing to clean out dirty water tanks, or ignoring blockages and hazardous materials trapped inside the appliance).
- Normal wear and tear and consumable parts that require regular replacement, including but not limited to clear bins, filters, HEPA filters, brush rollers, belts, and power cords.
- Chemical or Fluid Damage: Internal motor damage or corrosion caused by using non-genuine or third-party cleaning solutions. Only genuine Tineco Cleaning Solution is authorized for use in Tineco wet/dry floor washers.
- Battery degradation or decreased battery runtime resulting from normal use, age, or improper charging/storage habits.
- Damage resulting from exposure to external factors unrelated to product quality, such as power surges, electrical outages, weather, accidents, or acts of God.
- Products that have been tampered with, modified, or repaired by unauthorized parties or agents.
- Products used outside of ordinary domestic household environments (such as commercial cleaning, industrial use, or rental purposes).
How to Make a Warranty Claim / Repair Request:
- Contact BNETA support at support@bneta.co.za or 011 032 7900 with your serial number, proof of purchase, and a clear description/video of the defect.
- Return the defective Product in its original or equivalent protective packaging, together with the verified proof of purchase.
- Strict Hygiene Requirement: To protect the health and safety of service technicians, all appliances must be thoroughly cleaned, dried, and emptied of all liquids (both clean and dirty water tanks) before return. Products contaminated with hazardous materials or mold from stagnant water will be rejected without inspection, and any failed collection costs will be passed to the customer.
- The authorized technical team will examine the product and notify you of the repair/replacement decision within 1–3 business days of receiving the item.
Limitation of Liability:
- To the maximum extent permitted by law, BNETA’s liability under this warranty is limited strictly to the repair, replacement, or refund of the product. BNETA International shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including but not limited to loss of profits, floor/property damage resulting from water leaks, or general inconvenience—even if advised of the possibility of such damages.
Disclaimer of Warranties:
- Except for the express limited warranty stated above, Tineco DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. No dealer, distributor, or agent is authorized to modify or extend this warranty.
Other Important Notes:
- Tineco (or its authorized regional distributor) reserves the right to update these terms without notice. The version in effect at the exact time of purchase applies.
Acceptance: By purchasing and using Tineco Smart Floor Care & Vacuum Products, you acknowledge that you have read, understood, and agree to be bound by these Warranty Terms.
Customer Assessment And Repair
Sales Support
Technical Support
Head Office
Cape Town Office
2, Grasso Business Park, 4 BP Road, Montague Gardens, Cape Town, 7000